Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking details once your order has been dispatched.
Australia & New Zealand
- Standard Shipping — $12.99 AUD | Estimated delivery: 3–6 business days (tracking included)
- Express Shipping — $14.95 AUD | Estimated delivery: 1–2 business days
International Shipping We currently ship to Canada, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, and United States.
(United States - includes taxes & tarrifs)
- Standard Shipping — $46.99 AUD | Estimated delivery: 7–12 business days (tracking included)
- Express Shipping — $74.99 AUD | Estimated delivery: 5–9 business days
Customs & Duties International orders may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are the responsibility of the customer. Hysteria Haus & Co has no control over these charges and cannot predict their amount.
Damage During Shipping Hysteria Haus & Co is not responsible for any damage that occurs to your order during the shipping process. Once your order has been dispatched and is in the hands of the carrier, responsibility for the parcel passes to them. If your item arrives damaged, we recommend contacting the carrier directly to lodge a claim.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at hysteriahaus.co@outlook.com and we'll do our best to help.